Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.

Categories: customer-support

Type: freshdesk/v1

---

Connections

Version: 1

Basic Auth

Properties

Name	Label	Type	Control Type	Description	Required
domain	Domain	STRING	TEXT	Your helpdesk domain name, e.g. https://{your_domain}.freshdesk.com/api/v2	true
username	API key	STRING	TEXT		true

---

Actions

Create Company

Name: createCompany

Creates a new company

Properties

Name	Label	Type	Control Type	Description	Required
__item	Company	OBJECT Properties {STRING(name), STRING(description), STRING(note)}	OBJECT_BUILDER		null

Output

Type: OBJECT

Properties

Name	Type	Control Type
body	OBJECT Properties {NUMBER(id), STRING(name), STRING(description), STRING(note)}	OBJECT_BUILDER

JSON Example

{
  "label" : "Create Company",
  "name" : "createCompany",
  "parameters" : {
    "__item" : {
      "name" : "",
      "description" : "",
      "note" : ""
    }
  },
  "type" : "freshdesk/v1/createCompany"
}

Create Contact

Name: createContact

Creates a new contact

Properties

Name	Label	Type	Control Type	Description	Required
__item	Contact	OBJECT Properties {STRING(name), STRING(email), STRING(phone), STRING(mobile), STRING(description), STRING(job_title)}	OBJECT_BUILDER		null

Output

Type: OBJECT

Properties

Name	Type	Control Type
body	OBJECT Properties {STRING(description), STRING(email), NUMBER(id), STRING(job_title)}	OBJECT_BUILDER

JSON Example

{
  "label" : "Create Contact",
  "name" : "createContact",
  "parameters" : {
    "__item" : {
      "name" : "",
      "email" : "",
      "phone" : "",
      "mobile" : "",
      "description" : "",
      "job_title" : ""
    }
  },
  "type" : "freshdesk/v1/createContact"
}

Create Ticket

Name: createTicket

Creates a new ticket

Properties

Name	Label	Type	Control Type	Description	Required
__item	Ticket	OBJECT Properties {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)}	OBJECT_BUILDER		null

Output

Type: OBJECT

Properties

Name	Type	Control Type
body	OBJECT Properties {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)}	OBJECT_BUILDER

JSON Example

{
  "label" : "Create Ticket",
  "name" : "createTicket",
  "parameters" : {
    "__item" : {
      "subject" : "",
      "email" : "",
      "description" : "",
      "priority" : 1,
      "status" : 1
    }
  },
  "type" : "freshdesk/v1/createTicket"
}