Freshdesk
Reference
Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.
Categories: [customer-support]
Version: 1
Connections
Version: 1
Basic Auth
Properties
| Name | Type | Control Type | Description |
|---|---|---|---|
| Domain | STRING | TEXT | Your helpdesk domain name, e.g. https://{your_domain}.freshdesk.com/api/v2 |
| API key | STRING | TEXT |
Triggers
Actions
Create company
Creates a new company
Properties
| Name | Type | Control Type | Description |
|---|---|---|---|
| Company | {STRING(name), STRING(description), STRING(note)} | OBJECT_BUILDER |
Output
Type: OBJECT
Properties
| Type | Control Type |
|---|---|
| {NUMBER(id), STRING(name), STRING(description), STRING(note)} | OBJECT_BUILDER |
Create contact
Creates a new contact
Properties
| Name | Type | Control Type | Description |
|---|---|---|---|
| Contact | {STRING(name), STRING(email), STRING(phone), STRING(mobile), STRING(description), STRING(job_title)} | OBJECT_BUILDER |
Output
Type: OBJECT
Properties
| Type | Control Type |
|---|---|
| {STRING(description), STRING(email), NUMBER(id), STRING(job_title)} | OBJECT_BUILDER |
Create ticket
Creates a new ticket
Properties
| Name | Type | Control Type | Description |
|---|---|---|---|
| Ticket | {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)} | OBJECT_BUILDER |
Output
Type: OBJECT
Properties
| Type | Control Type |
|---|---|
| {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)} | OBJECT_BUILDER |