Components
Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.
Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.
Categories: Customer Support
Type: freshdesk/v1
Connections
Version: 1
Basic Auth
Properties
Name | Label | Type | Description | Required |
---|---|---|---|---|
domain | Domain | STRING | Your helpdesk domain name, e.g. https://{your_domain}.freshdesk.com/api/v2 | true |
username | API key | STRING | true |
Actions
Create Company
Name: createCompany
Creates a new company
Properties
Name | Label | Type | Description | Required |
---|---|---|---|---|
name | Name | STRING | Name of the company. | true |
description | Description | STRING | Description of the company. | false |
note | Note | STRING | Any specific note about the company. | false |
Example JSON Structure
Output
Type: OBJECT
Properties
Name | Type | Description |
---|---|---|
id | NUMBER | ID of the company. |
name | STRING | Name of the company. |
description | STRING | Description of the company. |
note | STRING | Note about the company. |
Output Example
Create Contact
Name: createContact
Creates a new contact
Properties
Name | Label | Type | Description | Required |
---|---|---|---|---|
name | Name | STRING | Full name of the contact | true |
STRING | Primary email address of the contact. | true | ||
phone | Work Phone | STRING | Telephone number of the contact. | false |
mobile | Mobile | STRING | Mobile number of the contact. | false |
description | Description | STRING | A small description of the contact. | false |
job_title | Job Title | STRING | Job title of the contact. | false |
Example JSON Structure
Output
Type: OBJECT
Properties
Name | Type | Description |
---|---|---|
description | STRING | A small description of the contact. |
STRING | Primary email address of the contact. | |
id | NUMBER | ID of the contact. |
job_title | STRING | Job title of the contact. |
Output Example
Create Ticket
Name: createTicket
Creates a new ticket
Properties
Name | Label | Type | Description | Required |
---|---|---|---|---|
subject | Subject | STRING | Subject of the ticket. | true |
STRING | Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact. | true | ||
description | Description | STRING | HTML content of the ticket. | true |
priority | Priority | INTEGER Options1, 2, 3, 4 | Priority of the ticket. | false |
status | Status | INTEGER Options2, 3, 4, 5 | Status of the ticket. | false |
Example JSON Structure
Output
Type: OBJECT
Properties
Name | Type | Description |
---|---|---|
subject | STRING | Subject of the ticket. |
STRING | Email address of the requester. | |
description | STRING | HTML content of the ticket. |
priority | INTEGER | Priority of the ticket. |
status | INTEGER | Status of the ticket. |