Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.

Categories: Customer Support

Type: freshdesk/v1

Connections

Version: 1

Basic Auth

Properties

Name	Label	Type	Description	Required
domain	Domain	STRING	Your helpdesk domain name, e.g. https://{your_domain}.freshdesk.com/api/v2	true
username	API key	STRING		true

Actions

Create Company

Name: createCompany

Creates a new company

Properties

Name	Label	Type	Description	Required
name	Name	STRING	Name of the company.	true
description	Description	STRING	Description of the company.	false
note	Note	STRING	Any specific note about the company.	false

Example JSON Structure

{
  "label" : "Create Company",
  "name" : "createCompany",
  "parameters" : {
    "name" : "",
    "description" : "",
    "note" : ""
  },
  "type" : "freshdesk/v1/createCompany"
}

Properties

Name	Type	Description
id	NUMBER	ID of the company.
name	STRING	Name of the company.
description	STRING	Description of the company.
note	STRING	Note about the company.

Output Example

{
  "id" : 0.0,
  "name" : "",
  "description" : "",
  "note" : ""
}

Create Contact

Name: createContact

Creates a new contact

Properties

Name	Label	Type	Description	Required
name	Name	STRING	Full name of the contact	true
email	Email	STRING	Primary email address of the contact.	true
phone	Work Phone	STRING	Telephone number of the contact.	false
mobile	Mobile	STRING	Mobile number of the contact.	false
description	Description	STRING	A small description of the contact.	false
job_title	Job Title	STRING	Job title of the contact.	false

Example JSON Structure

{
  "label" : "Create Contact",
  "name" : "createContact",
  "parameters" : {
    "name" : "",
    "email" : "",
    "phone" : "",
    "mobile" : "",
    "description" : "",
    "job_title" : ""
  },
  "type" : "freshdesk/v1/createContact"
}

Properties

Name	Type	Description
description	STRING	A small description of the contact.
email	STRING	Primary email address of the contact.
id	NUMBER	ID of the contact.
job_title	STRING	Job title of the contact.

Output Example

{
  "description" : "",
  "email" : "",
  "id" : 0.0,
  "job_title" : ""
}

Create Ticket

Name: createTicket

Creates a new ticket

Properties

Name	Label	Type	Description	Required
subject	Subject	STRING	Subject of the ticket.	true
email	Email	STRING	Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.	true
description	Description	STRING	HTML content of the ticket.	true
priority	Priority	INTEGER Options 1, 2, 3, 4	Priority of the ticket.	false
status	Status	INTEGER Options 2, 3, 4, 5	Status of the ticket.	false

Example JSON Structure

{
  "label" : "Create Ticket",
  "name" : "createTicket",
  "parameters" : {
    "subject" : "",
    "email" : "",
    "description" : "",
    "priority" : 1,
    "status" : 1
  },
  "type" : "freshdesk/v1/createTicket"
}

Properties

Name	Type	Description
subject	STRING	Subject of the ticket.
email	STRING	Email address of the requester.
description	STRING	HTML content of the ticket.
priority	INTEGER	Priority of the ticket.
status	INTEGER	Status of the ticket.

Output Example

{
  "subject" : "",
  "email" : "",
  "description" : "",
  "priority" : 1,
  "status" : 1
}

What to do if your action is not listed here?

If this component doesn't have the action you need, you can use Custom Action to create your own. Custom Actions empower you to define HTTP requests tailored to your specific requirements, allowing for greater flexibility in integrating with external services or APIs.

To create a Custom Action, simply specify the desired HTTP method, path, and any necessary parameters. This way, you can extend the functionality of your component beyond the predefined actions, ensuring that you can meet all your integration needs effectively.

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