Intercom

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, …

Categories: customer-support

Type: intercom/v1

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Connections

Version: 1

OAuth2 Authorization Code

Properties

Name	Label	Type	Control Type	Description	Required
clientId	Client id	STRING	TEXT		true
clientSecret	Client secret	STRING	TEXT		true

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Actions

Create Contact

Name: createContact

Create new contact

Properties

Name	Label	Type	Control Type	Description	Required
role	Contact Role	STRING Options user, lead	SELECT	Role of the contact	true
email	Contact Email	STRING	TEXT	Email of the contact	true
name	Contact Name	STRING	TEXT	Name of the contact	false
phone	Contact Phone	STRING	TEXT	Phone of the contact must start with a ”+” sign	false
avatar	Contact Image	STRING	TEXT	Image of the contact	false

Output

Type: OBJECT

Properties

Name	Type	Control Type
type	STRING	TEXT
id	STRING	TEXT
role	STRING	TEXT
email	STRING	TEXT
phone	STRING	TEXT
name	STRING	TEXT

JSON Example

{
  "label" : "Create Contact",
  "name" : "createContact",
  "parameters" : {
    "role" : "",
    "email" : "",
    "name" : "",
    "phone" : "",
    "avatar" : ""
  },
  "type" : "intercom/v1/createContact"
}

Get Contact

Name: getContact

Get a single Contact

Properties

Name	Label	Type	Control Type	Description	Required
id	Contact ID	STRING	SELECT		true

Output

Type: OBJECT

Properties

Name	Type	Control Type
type	STRING	TEXT
id	STRING	TEXT
role	STRING	TEXT
email	STRING	TEXT
phone	STRING	TEXT
name	STRING	TEXT

JSON Example

{
  "label" : "Get Contact",
  "name" : "getContact",
  "parameters" : {
    "id" : ""
  },
  "type" : "intercom/v1/getContact"
}

Send Message

Name: sendMessage

Send a new message

Properties

Name	Label	Type	Control Type	Description	Required
message_type	Message Type	STRING Options inapp, email	SELECT	In app message or email message	true
subject	Title	STRING	TEXT	Title of the Email/Message	true
body	Content	STRING	RICH_TEXT	Content of the message	true
template	Template	STRING Options plain, personal	SELECT	The style of the outgoing message	true
to	To	STRING	SELECT	ID of the contact to send the message to.	true

Output

Type: OBJECT

JSON Example

{
  "label" : "Send Message",
  "name" : "sendMessage",
  "parameters" : {
    "message_type" : "",
    "subject" : "",
    "body" : "",
    "template" : "",
    "to" : ""
  },
  "type" : "intercom/v1/sendMessage"
}