Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses manage customer queries and tickets efficiently.
Categories: customer-support
Type: freshdesk/v1
Connections
Version: 1
Basic Auth
Properties
| Name | Label | Type | Control Type | Description | Required |
|---|---|---|---|---|---|
| domain | Domain | STRING | TEXT | Your helpdesk domain name, e.g. https://{your_domain}.freshdesk.com/api/v2 | true |
| username | API key | STRING | TEXT | true |
Actions
Create Company
Name: createCompany
Creates a new company
Properties
| Name | Label | Type | Control Type | Description | Required |
|---|---|---|---|---|---|
| __item | Company | {STRING(name), STRING(description), STRING(note)} | OBJECT_BUILDER | null |
Output
Type: OBJECT
Properties
| Name | Type | Control Type |
|---|---|---|
| body | {NUMBER(id), STRING(name), STRING(description), STRING(note)} | OBJECT_BUILDER |
Create Contact
Name: createContact
Creates a new contact
Properties
| Name | Label | Type | Control Type | Description | Required |
|---|---|---|---|---|---|
| __item | Contact | {STRING(name), STRING(email), STRING(phone), STRING(mobile), STRING(description), STRING(job_title)} | OBJECT_BUILDER | null |
Output
Type: OBJECT
Properties
| Name | Type | Control Type |
|---|---|---|
| body | {STRING(description), STRING(email), NUMBER(id), STRING(job_title)} | OBJECT_BUILDER |
Create Ticket
Name: createTicket
Creates a new ticket
Properties
| Name | Label | Type | Control Type | Description | Required |
|---|---|---|---|---|---|
| __item | Ticket | {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)} | OBJECT_BUILDER | null |
Output
Type: OBJECT
Properties
| Name | Type | Control Type |
|---|---|---|
| body | {STRING(subject), STRING(email), STRING(description), INTEGER(priority), INTEGER(status)} | OBJECT_BUILDER |